Refund & Return Policy

1. 14-Day Return Window

We want you to love your MiaVera clothing. If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a return or exchange under UK Consumer Law.

2. Condition of Returned Items

To be eligible for a full refund or exchange:

• Clothing (shirts, tops, dresses) must be unworn, unwashed, and free of perfume, makeup marks, or pet hair.
• All original garment tags, ribbons, and packaging must remain attached.
• Jewelry and accessories (e.g. rings) must be in their original packaging and unworn for hygiene purposes.

3. How to Initiate a Return

To start a return, simply follow these steps:

1. Send an email to support@miavera.co.uk with your Order Number and the item(s) you wish to return.
2. Our customer service team will send you the authorized UK return address and return slip instructions.
3. Post your package using a tracked UK postal service (e.g., Royal Mail Tracked). Please retain your proof of postage.

4. Refunds & Processing Times

Once we receive and inspect your returned items at our UK fulfillment hub, we will send you an email confirmation. Your refund will be processed immediately to your original payment method. Please allow 5 to 7 business days for the funds to reflect in your bank account, depending on your card issuer.

5. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged in transit or faulty, please notify us within 48 hours of delivery with photos of the issue. We will arrange an immediate replacement or full refund including return postage.

6. Return Shipping Costs

Unless the item arrived damaged or faulty, customers are responsible for the postage cost of returning unwanted items. We recommend using a tracked postal service.

7. Questions & Support

If you have any questions about an ongoing return or sizing exchange, please get in touch with our friendly team:

Email: support@miavera.co.uk
Hours: Monday – Friday, 9:00am – 5:30pm GMT